The company adheres to the business philosophy of "market-oriented and customer-centric" in the pre-sales, sales, and after-sales processes, strictly demands itself, provides customers with high-quality products and services, and improves customer satisfaction.

The company has established a customer service center to provide timely hotline services to customers, warmly and meticulously answering their various questions.

After receiving a customer complaint, the company records the customer's complaint in detail in the customer complaint book, and then transfers it to the relevant department for processing, ensuring that the processing result is given as soon as possible and providing a satisfactory response to the customer.

The marketing department conducts regular sampling surveys on customer satisfaction based on the Customer Classification Table, conducting surveys through personal and telephone interviews, or sending out customer satisfaction surveys through letters, emails, or faxes to investigate customer satisfaction.